Customer Corner

The Policy, Procedure, and Material Specifications (PPMS) covers definitions, material grades, specifications, grading procedures, education policies, and our zero-tolerance waste policy.

Familiarize yourself with these guidelines to ensure smooth operations and compliance when delivering recyclables to our facility.

→ Policy, Procedure and Material Specs

As a Millennium customer, you have access to view photos for evidence of any downgrade you receive. This not only helps you see the material, but also provides you with a tool to bring back to the generator to educate them on what they can and cannot include.

→ HOW TO SEE YOUR DOWNGRADES

Share best practices and guidelines with your drivers to streamline delivering materials to our facility.

→ Get the Driver Guidelines

Don’t miss our quarterly hauler newsletter with news, updates, and tips to share with your customers. If you don’t receive these and would like to, please contact us to be added to the email list!

→ Millennium Holiday Schedule

Download and share these simple recycling guides to help your customers and drivers know what goes in the bin:

• Residential Single Stream Guide (PDF)  
• Residential Single Stream Guide in Spanish (PDF)
• Commercial Single Stream Guide (PDF)

→ Order FREE copies of any of these guides to handout to your customers here←

Note: The City of Sioux Falls also provides a free Residential Single Stream guide for customers in the 5-County area. Please contact them if you are interested in getting copies of the City version to handout.

We offer guided facility tours for you and your customers. By seeing the process first-hand, material generators are much more likely to understand the effects of contamination and why it is so important to put the right items in the single stream. 

→ Schedule an educational tour for your team or for your customers.

Book our educational staff and/or bring the educational trailer (weather permitting) to schools or events you serve to teach them about waste diversion and recycling. If they have the space, we can provide an onsite presentation. You’re welcome to join and answer service-related questions, or we can handle it for you. Contact us to schedule a session!

→Book the Educational Trailer for your Customer location.

→ Schedule a customer waste review

Use these templates to help get the word out about No Bags and unbagging materials:

• Letter Template to Customers/Community to Email or Mail
• Image: Infographic to Share
• Social Media Posts (text) and Images to Share
• Commercial Guide: Step by Step Options to go Bagless

We’ve partnered with the BINfluencers to help explain the problem with bags. Visit and share KeepItLoose.org to read the FAQs and better understand the issue.

• Business/Commercial Generator Toolkit
• Residential Resources
• City of Sioux Falls Waste Hauler Resource Page
• Sioux Falls Area Hauler Directory
• BINfluencer (Sioux Falls 5-County Waste Diversion DIRECTORY & Education)
• FAQs